In order to configure ChannelAdvisor to bring in pending Amazon orders, you should follow this article. The web store template can be configured to automatically try to resync these with every web store sync, so when the Amazon orders are no longer pending, they will be brought into Acctivate. When Acctivate skips an order, it will put the skipped orders in the Web Store tab of the Business Alerts window. Then, Acctivate will find these orders during the standard web store sync, but skip them due to their pending status. In order to avoid this situation, it is recommended to allow pending orders (and their quantities) to import into ChannelAdvisor immediately. Note: Although you can't change a pending order's payment method, you can click Cancel Order to cancel the order and repurchase it using a different payment method. These orders will come in under this customer Account until all. Click any order number listed to view more details. You will also see Amazon Pending Account for the account name on the pending orders. If the customer agrees to this, it can be 7 to 10 business days before the item ships, and the order will stay in Pending until it ships. Orders waiting for payment confirmation are marked Pending. The amount of time it takes for the Amazon order to no longer be in a Pending order status can vary, but by the time it's out of the pending order status, the web store template in Acctivate may be looking for orders more recent and therefore the previously pending Amazon order might be skipped. Amazon often offers Prime Customers a credit for not getting their items quickly, like free 5.99 Prime Pantry Credit or 1 off Digital Orders. This can be problematic for Amazon orders which are in a pending status because they do not import into ChannelAdvisor until they are no longer in a pending status.
Acctivate will import in orders from ChannelAdvisor based on the ordered date and time timestamp.
You will also be required to set an order status for pending orders, as well as.
Simply uncheck the box to disable the functionality. This article discusses the ChannelAdvisor and Acctivate options to ensure these orders aren't skipped.Īcctivate integrates with the web store ChannelAdvisor, which can act as a web platform that consolidates orders and inventory quantities for other web shopping carts such as Amazon. In order to enable the pending order download functionality, go to the settings for your Amazon channel under Channels > Amazon > Settings, and check the box that reads Download pending orders (FBM and FBA). Handling Pending Amazon Orders With ChannelAdvisor Pending Amazon orders aren't brought into ChannelAdvisor until the pending status clears.
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